Reference

Access Terms Service Rules

We run desi 69 as a casino platform for eligible regions. Your access depends on Bangladesh's local law and the region you're in — we don't make legal claims on your behalf, and we expect you to know what's allowed where you are.

Region-dependent accessAccount responsibilityPayment verificationSupport channels openPolicy updates posted
desi 69 Access Terms Service Rules
DATA & SECURITY

How We Handle Your Information

We collect your name, email, phone number, payment details, and device data when you register and play. That information verifies your identity, processes your deposits and withdrawals, and helps us block duplicate accounts. We don't share it with third parties except our payment processors. You can request a copy of what we hold or ask us to delete it.

Data We Collect

Your account registration captures your full name, email, mobile number, and preferred payment method. When you deposit via bKash, Nagad, or Rocket, we log the wallet number and transaction ID. Session logs record your IP address and device fingerprint.

Payment Security

All payment data moves over SSL. We store your wallet details in hashed form — our support team can't see your full bKash or Nagad number. Withdrawal requests trigger a manual verification check that matches your ID document to your registered name.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to measure how the lobby performs. You can block third-party cookies in your browser settings without breaking the platform. We don't use tracking pixels from ad networks.

Data Retention

Your account records stay on file for five years after your last login to meet financial compliance rules. Once that period ends, we delete your personal data unless local law requires longer retention. Request a data export any time from your account settings.

POLICY CONTACT

How to Reach Us About Terms

If you have questions about these terms, your account status, or a payout decision, our support team handles all policy queries. Email gets you a written record; live chat gets you an answer while you're online. We respond to legal and compliance questions within one business day.

Email Support Send your policy question or dispute to our support address. Include your account email and a short description of the issue. We reply within 24 hours on business days with a case reference and next steps.
Live Chat Open the chat widget in your account dashboard. Legal and payout queries get routed to a senior agent who can pull your transaction history and explain the rule that applies to your case.
Account Closure Request To close your account or request data deletion, email us from your registered address with 'Account Closure' in the subject line. We process it within seven business days and confirm by email when it's done.

Legal FAQ

Your access depends on local law and your specific region. We operate the platform for eligible areas, but we don't verify your jurisdiction — that's your responsibility. If online gaming is restricted where you are, don't open an account.

We reserve the right to close accounts and void wagers if we detect you're playing from a jurisdiction that prohibits online gaming. You won't get a refund on voided bets, and any winnings may be forfeited.

When you request a withdrawal, we ask for a government ID document and proof that you own the payment method you used to deposit. Upload them through your account dashboard. We process verification within 24 hours and release funds once it's approved.

Yes. Email support from your registered address and ask for a data export or account closure. We'll send you a file of everything we hold or confirm deletion within seven business days. Financial records may stay on file longer to meet compliance rules.

Contact support with your case reference and explain why you think the decision was wrong. Our compliance team reviews disputes within five business days and sends you a written explanation. If we made an error, we'll correct it and release any withheld funds.

Yes. We update this page when regulations shift or when we add new payment methods or game providers. Major changes trigger an email notice, but you're responsible for checking back. Continuing to use the platform after an update means you accept the new terms.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.