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Privacy Policy for Your Account

We collect what we need to run your account, process deposits through bKash, Nagad and Rocket, and keep your wallet secure. This policy explains what data we hold, how we use it, and your rights to access or request changes.

Account data stored securelyPayment details encryptedWithdrawal verificationCookie consent trackedContact options available
desi 69 Privacy Policy for Your Account
SECURITY POSTURE

How We Protect Your Information

We encrypt payment data during bKash, Nagad and Rocket transactions, store passwords as hashed values never in plain text, and restrict internal access to customer records on a need-to-know basis. Session cookies expire after logout and we log unusual login patterns to flag potential account takeover attempts.

Encrypted Transfers

Deposits and withdrawals pass through SSL-protected channels so payment details stay private between your wallet app and our gateway. We do not store your bKash PIN or Nagad password on our servers.

Cookie Management

Session cookies keep you logged in and remember your preferred language. Analytics cookies track page performance. You control non-essential cookies through browser settings but core account functions require session cookies to work.

Data Retention Limits

Active accounts remain accessible with full history. When you close an account we archive records for the minimum period required by regulation in eligible regions, then delete personal identifiers after that window closes.

Your Rights

You can request a copy of your data, ask us to correct errors, withdraw marketing consent, or request deletion once retention obligations expire. Reach support through live chat or the contact form with your account ID.

REACH US

Privacy Questions and Data Requests

If you want to review what data we hold, request a copy, ask us to delete closed account records, or withdraw consent for marketing messages, contact us through any channel below. We respond to data requests within the timeframe required by applicable regulations in eligible regions.

Team online

Live Chat

Open the chat icon in the bottom right corner, select account and privacy from the menu, and explain what you need. Support handles data access requests during the same hours as account help.

Email Support

Send your request to the support address shown in the footer with your registered phone number or account ID so we can verify ownership before sharing personal information.

Account Settings

Log in, navigate to account settings, then privacy controls to toggle marketing consent, download your data history, or request account closure with data deletion after the retention period.

Privacy Policy FAQ

We collect your phone number, email address and payment method details for bKash, Nagad or Rocket so we can verify deposits and process withdrawals. Device and session data helps us detect unusual login activity.

Yes. Log in, go to account settings, then privacy controls to download your data history including transaction logs, game records and communication with support. Or contact us through live chat to request a full export.

We share transaction data with bKash, Nagad, Rocket and game providers to complete deposits, load live tables and process withdrawals. We do not sell your information to advertisers or unrelated third parties.

Open account settings, navigate to notifications, and toggle off marketing messages. Or click the unsubscribe link in any promotional email. You will still receive account-related messages like withdrawal confirmations and security alerts.

We use session cookies to keep you logged in and remember language preferences, plus analytics cookies to track page performance. You can disable non-essential cookies through browser settings but session cookies are required for login and account access.

We archive closed account records for the minimum period required by regulation in eligible regions where online gaming operates, then delete personal identifiers after that retention window. Contact support to request early deletion where local law permits.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.